Terms of Service

Effective: June 9, 2026 · Last updated: July 18, 2026

These Terms of Service ("Terms") govern your use of iVenza.app and the iVenza app (the "Services"), operated by Show Up Show Out LLC ("Show Up Show Out," "we," "us," or "our"). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

"iVenza" is a brand and trademark (registration pending) of Show Up Show Out, so references to "iVenza," "Show Up Show Out," "we," "us," or "our" in these Terms mean the same company.

1. Eligibility

You must be at least 13 years old to use the Services. If you are under the age of majority where you live, you may use the Services only with the involvement of a parent or guardian. Certain features have higher age requirements: the fighter marketplace, the affiliate and partner programs, and promotional sweepstakes are limited to users 18 or older, and publishing a recruiting profile while aged 13-17 requires a parent or guardian's approval in the app. You represent that the information you provide is accurate and that you have the authority to agree to these Terms.

2. The Services

iVenza is an offline-first training companion and athlete/coach platform for all sports. Most features work on your device without an account; an account enables cloud sync, backup, and coaching, gym, and payment features. We may add, change, or discontinue features at any time.

3. Your Account

You are responsible for safeguarding your login credentials and for all activity under your account. Notify us promptly at help@susos.co of any unauthorized use. You may not share your account or use another person's account without permission.

4. Health, Fitness & Assumption of Risk

iVenza provides general training, fitness, and nutrition information and tools. It is not medical advice and is not a substitute for professional medical care. Sports and physical training, including combat sports, strength and conditioning, weight management, fasting, and other activities, carry inherent risks, including the risk of serious injury. Consult a qualified physician before starting or changing any training, weight-management, fasting, or nutrition program, particularly if you have any medical condition. You are solely responsible for your training and health decisions and participate at your own risk. The Services are not a medical device and must not be used to diagnose, treat, cure, or prevent any disease or condition.

5. Your Content

You retain ownership of the content you create in the Services, such as techniques, notes, photos, videos, and training logs ("Your Content"). You grant Show Up Show Out a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display Your Content solely to operate and provide the Services and the features you use, including syncing, backups, and any sharing you initiate. You represent that you have the rights to Your Content and that it does not violate any law or the rights of others. Content you choose to share publicly (for example, to the community feed) may be viewed, rated, used, and imported by other users.

6. Acceptable Use

You agree not to:

• violate any law or regulation, or infringe the rights of others;
• upload or share content that is unlawful, harmful, harassing, hateful, or infringing;
• impersonate any person or misrepresent your affiliation;
• access, tamper with, or use accounts, data, or systems that are not yours;
• scrape, reverse engineer, decompile, or interfere with or disrupt the Services; or
• distribute spam, malware, or other harmful code.

Zero tolerance for objectionable content and abusive behavior. We do not tolerate objectionable, abusive, harassing, or otherwise inappropriate content, or users who engage in abusive behavior toward others. Wherever the Services let you post, message, rate, or share content with other users, you can flag or report objectionable content and block abusive users from within the app. We review reports and act on them, including removing content and suspending or terminating accounts, within 24 hours where appropriate. By using the Services you acknowledge and agree that there is no tolerance for objectionable content or abusive users.

7. Coaches, Gyms, and Bookings

Coaches and gyms using iVenza are independent third parties, not employees or agents of Show Up Show Out. We provide the platform; we do not control and are not responsible for the conduct, advice, services, or content of coaches or gyms. Lessons, classes, events, and related arrangements are between you and the coach or gym. You decide which categories of your data to share with them, and you can change or revoke that sharing at any time.

8. Payments and Processing

iVenza is a platform that lets independent sellers - coaches, gyms, teams, event and camp organizers, promoters, creators, and other athletes - offer paid products and services, and it also offers our own subscriptions. Paid offerings may include, for example, iVenza premium subscriptions, coach bookings and personal training, class reservations, event and camp tickets, gym memberships and dues, point-of-sale and pro-shop purchases, merchandise, creator content and creator subscriptions, payment links, and tips.

Real-world commerce between you and a seller is processed by Stripe and is subject to Stripe's terms. For these transactions the seller is the merchant of record for what they sell; Show Up Show Out provides the technology and collects a small platform fee, and is not the seller of the underlying goods or services. Digital subscriptions purchased inside the mobile app are billed by the Apple App Store or Google Play and are subject to that store's billing terms. You authorize all applicable charges, including taxes and fees, and you represent that you are authorized to use the payment method you provide. Sellers set their own prices, availability, and refund and cancellation policies. Prices are shown at checkout in U.S. dollars unless stated otherwise.

9. Subscriptions, Billing & Auto-Renewal

Some features are offered on a recurring subscription. Subscriptions automatically renew for the same period (for example, monthly or annually) at the then-current price until you cancel, and your payment method is charged at the start of each period. Any free trial automatically converts into a paid subscription unless you cancel before the trial ends.

• App-store subscriptions (iVenza premium via the mobile app). Billing, renewals, and cancellations are handled by the Apple App Store or Google Play. To cancel or manage them, use your device's subscription settings at least 24 hours before the end of the current period. Deleting the app does not cancel a subscription.
• Web and invoiced subscriptions (for example coach or institution plans). These are billed through Stripe or by invoice and can be canceled from your account settings or by contacting us; cancellation takes effect at the end of the current billing period.
• Gym memberships and dues. These are set up and billed by the gym on the schedule shown in your plan and are managed together with the gym. Freezes, holds, and cancellations follow the gym's policy and applicable law.

We (or a seller) will give advance notice of a material price change as required by law or app-store rules, and the change applies to the next renewal after the notice.

10. Refund & Cancellation Policy

Because iVenza supports several kinds of purchases, the applicable refund path depends on how you paid:

• App-store purchases and subscriptions. Refunds are governed by the Apple App Store or Google Play refund policies and are requested directly from that store. Because the store bills you, we generally cannot issue refunds for store-billed purchases.
• Our own web or invoiced subscriptions. Except where a refund is required by law, payments for a subscription are non-refundable, and canceling stops future renewals rather than refunding the current period. You keep access until the end of the period you have already paid for.
• Marketplace purchases from sellers (coach bookings, class reservations, event and camp tickets, memberships, merchandise, point-of-sale, creator content, and similar). The seller sets and administers the refund and cancellation policy for what they sell, and refunds, credits, rescheduling, and no-show rules are handled by that seller. Contact the coach, gym, organizer, or creator to request a refund; we can help facilitate, but the seller is responsible for the decision and the funds.

Nothing in this policy limits any non-waivable refund or cancellation rights you have under the consumer-protection laws of your jurisdiction. To request a refund from us or to ask for help with a seller, email help@susos.co with your account email and order details, and we will respond promptly. Please contact us before initiating a chargeback so we can try to resolve the issue directly.

11. Fulfillment & Delivery Policy

Most of what you buy through iVenza is a digital product or service delivered electronically. Subscriptions, in-app features, digital content, event and camp registrations, class reservations, and booking confirmations are delivered to your account - and confirmed by in-app notification and/or email - immediately after your payment is confirmed, or at the scheduled date and time for a session, class, or event. Show Up Show Out does not ship a physical product for digital purchases.

• Services such as coaching sessions, classes, personal training, events, camps, and bookings are provided at the scheduled time and place by the coach, gym, or organizer you purchased from.
• Physical goods such as merchandise or pro-shop items are fulfilled and shipped by the seller, using the seller's stated processing and delivery timeframes, to the address you provide at checkout.

If a digital purchase does not appear in your account, or a scheduled service is not provided, contact the seller or email help@susos.co and we will help resolve it.

12. Third-Party Services

The Services integrate third parties such as Apple Health, Health Connect, Google Maps and Places, Stripe, and social sign-in providers. Your use of those features is subject to the relevant third party's terms, and we are not responsible for third-party services.

13. Mobile Applications and App Store Terms

If you download the iVenza app from the Apple App Store or Google Play, you also agree to that store's terms, and the following applies to the extent required by Apple.

These Terms are between you and Show Up Show Out only, and not with Apple, and Apple is not responsible for the app or its content. Apple has no obligation to provide any maintenance or support for the app. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the app; if the app fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any), and Apple has no other warranty obligation. Apple is not responsible for addressing any claims relating to the app, including product-liability, legal or regulatory, and consumer-protection claims, or any third-party claim that the app infringes intellectual-property rights. You represent that you are not located in a country subject to a U.S. Government embargo or designated as terrorist-supporting and that you are not on any U.S. Government list of prohibited or restricted parties. You agree to comply with applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. For apps obtained through Google Play, the Google Play Terms of Service and related policies also apply.

14. Intellectual Property

The Services, including the iVenza name, logo, software, and our curated content, are owned by Show Up Show Out or our licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal use (and, for coaches and gyms, to operate your team consistent with these Terms). You may not copy, modify, or distribute our content except as expressly permitted.

15. Copyright and DMCA Notices

We respect intellectual-property rights and expect you to do the same. If you believe content on the Services infringes your copyright, send a written notice to our designated agent that includes: your physical or electronic signature; identification of the copyrighted work and the allegedly infringing material and its location; your contact information; a statement that you have a good-faith belief the use is not authorized; and a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on the owner's behalf. We may remove allegedly infringing content, and we terminate the accounts of repeat infringers in appropriate circumstances. If you believe your content was removed in error, you may submit a counter-notice. Send copyright notices to:

16. Feedback

If you send us feedback or suggestions, you grant us the right to use them without restriction or obligation to you.

17. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you violate these Terms or to protect the Services or other users. Provisions that by their nature should survive termination (such as content licenses, disclaimers, limitation of liability, indemnification, and the dispute-resolution provisions in Section 21) will survive.

18. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Services will be uninterrupted, secure, or error-free, that defects will be corrected, or that any data will always be available or accurate. We do not warrant, endorse, or guarantee any product, service, coach, gym, organizer, or content offered by a seller or other user through the Services; those transactions are between you and the seller. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHOW UP SHOW OUT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, PROFITS, OR INJURY, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR USD $50. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

20. Indemnification

You agree to indemnify and hold harmless Show Up Show Out from any claims, damages, losses, and expenses (including reasonable legal fees) arising from Your Content, your use of the Services, or your violation of these Terms or the rights of others.

21. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully - it affects your legal rights, including your right to sue in court and to have a jury trial, and requires most disputes to be resolved individually by binding arbitration. This section applies to the fullest extent permitted by law to any dispute between you and Show Up Show Out. It does not apply to a dispute you have with another user or with a seller (coach, gym, organizer, or creator), and, as noted in Section 13, disputes with Apple are governed by Apple's terms.

21.1 Informal resolution first

Before starting an arbitration, you agree to first try to resolve the dispute informally by sending a written notice to help@susos.co that describes the dispute and the relief you seek. You and we will make a good-faith effort to resolve the dispute for 60 days after the notice is received. If the dispute is not resolved within that period, either party may begin arbitration. This informal process is a condition precedent to starting an arbitration, and the deadline to bring a claim (the statute of limitations) is paused while the parties comply with it.

21.2 Agreement to arbitrate

You and Show Up Show Out agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be settled by binding individual arbitration, rather than in court, except as stated in Section 21.4. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The AAA rules and filing instructions are available at adr.org. This agreement is governed by the Federal Arbitration Act. The arbitrator, and not any federal, state, or local court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court decides the enforceability of the class action waiver in Section 21.5.

21.3 Arbitration procedure, location, and costs

The arbitration will be conducted by a single neutral arbitrator. Unless you and we agree otherwise, any in-person hearing will take place in the county where you live, and the arbitrator may also allow the arbitration to proceed by telephone, videoconference, or on written submissions. The arbitrator will apply the law and may award the same individual relief a court could, including individual injunctive relief, and the arbitrator's decision is final and binding and may be entered as a judgment in any court with jurisdiction. Payment of filing, administration, and arbitrator fees is governed by the AAA rules, and where the law requires, we will pay or reimburse those fees for claims under a threshold set by the AAA rules; each party otherwise bears its own attorneys' fees except where a statute allows a prevailing party to recover them.

21.4 Exceptions

Either party may bring an individual claim in small-claims court if it qualifies and remains in that court, and either party may seek injunctive or other equitable relief in court to stop the actual or threatened infringement or misuse of intellectual property or confidential information. Nothing in this section prevents either party from reporting a matter to a government agency.

21.5 Class action and jury trial waiver

You and Show Up Show Out agree to bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private-attorney-general, or representative action. The arbitrator may not consolidate more than one person's claims or preside over any form of a representative or class proceeding, and may award relief only to the individual party seeking it and only to the extent needed for that party's individual claim. You and Show Up Show Out also waive any right to a jury trial. If this Section 21.5 is found unenforceable as to a particular claim or request for relief, then that claim or request will be severed and decided by a court, while all other claims proceed in arbitration.

21.6 Coordinated and mass filings

If 25 or more similar arbitration demands are filed by or with the assistance of the same or coordinated counsel, the parties agree the demands will be administered in staged batches of no more than 50 to promote efficiency, and the statute of limitations is tolled for the demands that are batched for a later stage. This provision does not create a class or representative proceeding.

21.7 Right to opt out of arbitration

You can opt out of this arbitration agreement (Section 21) within 30 days. To opt out, email help@susos.co with the subject line "Arbitration Opt-Out," or mail a written notice to the address in Section 26, within 30 days of the date you first accept these Terms, and include your name and the email address associated with your account. Opting out affects only the arbitration agreement in Section 21; the rest of these Terms still applies. If you opt out, or to the extent a dispute is not subject to arbitration, Section 22 (Governing Law and Venue) applies.

21.8 Survival and changes

This Section 21 survives termination of these Terms and of your account. If we materially change this Section 21 in the future, you may reject the change by notifying us within 30 days of the change, in which case the most recent version you accepted before the change applies.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. For any dispute that is not subject to arbitration under Section 21 (or for which you have opted out), you agree to the exclusive jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida, and you waive any objection to that venue.

23. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new date, and material changes may be communicated through the Services. Your continued use of the Services after changes take effect means you accept the updated Terms.

24. Analytics and Telemetry

To operate and improve the Services, we collect usage analytics, crash diagnostics, web-performance measurements, and acquisition information (including anonymous website analytics collected before you create an account), as described in our Privacy Policy. By using the Services you consent to this collection. This data is not sold and is not used for cross-site advertising. You can turn off product-usage analytics and diagnostics at any time using the "Share usage & diagnostics" control in the App, and you can manage the anonymous website analytics through your browser's cookie and storage settings.

25. General Provisions

Electronic communications. By using the Services you consent to receive communications from us electronically, including by email and in-app messages, and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

Electronic signatures. Some features let you sign documents electronically - for example gym waivers, membership agreements, fight contracts, and tax forms such as IRS Form W-9. By signing electronically you agree that your electronic signature (typed, drawn, or adopted) is legally binding to the same extent as a handwritten signature, and you consent to receive and keep the related records electronically. Signature records include the document signed and metadata stamped at signing (date and time, network address, and device or browser information), and a completed copy is provided to you in the app and/or by email. The underlying agreement is between you and the gym, promotion, or organizer - Show Up Show Out provides the signing technology and is not a party to it. To sign and keep electronic records you need a device with an internet connection, a current web browser or the App, an email address, and a PDF viewer. You may decline to sign electronically by arranging a paper signature with the other party directly, and you may request a paper copy of a signed record from them or from us at help@susos.co.

Text messages (SMS)

If you provide a mobile number and opt in, you consent to receive recurring text messages related to the Services from us or from a gym, team, coach, or organizer you interact with. Consent is not a condition of any purchase.

Who the messages come from. Messages are delivered by iVenza on behalf of the gym or team you belong to, from a number registered to Show Up Show Out LLC. Each one names both, so you always know who is contacting you and why - for example:

Ridgeline Martial Arts via iVenza: Reminder: Adult Kickboxing is tomorrow at 6:30 PM. See you there!

How you opt in. A mobile number only reaches us because you gave it, in one of three ways:

1. In person at a gym or team. You give your number to staff on that organization's own signup or membership form, which states that you agree to be contacted about your membership. Staff enter it on your member record.
2. On a form online. You enter your own number on a gym's signup, join, trial, or contact form hosted by iVenza on that gym's page. The form states, next to the phone field: "By providing your mobile number you agree to receive text messages from this gym about your membership, classes, and account, sent via iVenza. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help."
3. Two-step verification. In the app or at my.ivenza.app, under More › Security, you choose to receive sign-in codes by text and enter your own number. We text a code to confirm it before the feature turns on, so it cannot be enabled without you proving the number is yours.

We do not buy, rent, or scrape phone numbers, and a gym can only message people on its own roster or people who submitted that gym's own form.

What you may receive: membership and account notices (an invite when your gym adds you, renewal reminders, failed-payment notices); class and schedule reminders; messages and announcements from your gym's staff, including two-way conversations you can reply to; sign-in verification codes, only when you request one; and, where you have separately opted in, marketing messages.

Frequency, rates, and how to stop. Message frequency varies with how your gym uses the Services and what you signed up for. Message and data rates may apply. Reply STOP to any message to stop receiving them - it takes effect immediately and we will send one confirmation. Reply START to resume, or HELP for help. You can also manage text messages under More › Reminders in the app, or at Your Privacy Choices. Carriers are not liable for delayed or undelivered messages.

We do not sell your mobile number or share it with third parties for their own marketing. How we handle it is described in our Privacy Policy. For help with messaging, contact help@susos.co.

Entire agreement; assignment; waiver; severability. These Terms, together with the Privacy Policy and any policies referenced here, are the entire agreement between you and Show Up Show Out about the Services and supersede any prior agreements. You may not assign these Terms without our consent, and we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver. If any provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions stay in effect. Headings are for convenience only.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, such as acts of God, natural disasters, outages, or acts of third parties.

26. Contact Us